Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Contact us directly—we're here to help.
Questions about quotes, pricing, and placing orders
You can request a quote by filling out our contact form, calling us at (323) 251-4234, or emailing us directly. Provide details about the products you need, quantities, and your department information. We typically respond within 24 hours with a customized quote based on your specific needs.
Yes! We offer competitive bulk pricing for fire departments, EMS agencies, and other emergency service organizations. Volume discounts increase with order size, and we can provide custom pricing for large department orders. Contact us with your requirements and we'll put together a special quote tailored to your budget and needs.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), purchase orders from established departments and government agencies, and can set up net-30 payment terms for qualified accounts. We also work with municipal procurement systems and can accommodate various payment methods to fit your department's processes.
Absolutely! Department accounts offer streamlined ordering, net payment terms (typically net-30), purchase order acceptance, and consolidated invoicing. To set up an account, contact us with your department information, tax ID (if applicable), and billing contact details. Once approved, you'll have access to simplified ordering and flexible payment options.
Our quotes are typically valid for 30 days from the date issued. Prices are subject to change based on manufacturer pricing and availability. If you need an extension on a quote or it has expired, contact us and we'll be happy to provide an updated quote with current pricing.
Information about shipping times, costs, and delivery
In-stock items typically ship same-day if ordered before our daily cutoff time (usually 2 PM local time). Standard ground shipping usually takes 3-5 business days depending on your location. We also offer expedited shipping options (2-day and overnight) for urgent needs. Contact us if you need equipment quickly—we'll do our best to accommodate rush orders.
Yes! We ship to all 50 states. Whether you're in a major metropolitan area or a rural community, we can get equipment to your department. Shipping costs vary by location, order size, and weight—contact us for a shipping estimate included with your quote.
Once your order ships, you'll receive an email with tracking information. You can use this tracking number on the carrier's website to monitor your shipment's progress. If you have questions about your order status or haven't received tracking information, contact us and we'll provide an update.
We offer free ground shipping on orders over $500 to the contiguous 48 states. For smaller orders, shipping is calculated based on weight and destination. Bulk orders and department accounts may qualify for additional shipping discounts—contact us to discuss options for your specific needs.
If your order arrives damaged, please contact us immediately with photos of the damage and packaging. We'll work with you to resolve the issue promptly—either by sending a replacement or issuing a refund. Please inspect all packages upon delivery and note any visible damage when signing for shipments.
Questions about our equipment, certifications, and specifications
Yes! All our products meet or exceed relevant industry standards. This includes NFPA (National Fire Protection Association) standards for firefighting equipment, ANSI (American National Standards Institute) approval for safety vests and eye protection, OSHA compliance for first aid kits, and NIOSH approval for respiratory protection. Specific certifications are listed on each product page.
Standard GWIS Fire Blankets are designed for Class A and B fires—kitchen fires, clothing fires, and general fire suppression. They're rated up to 1800°F. GWIS EV Fire Blankets are specially engineered for electric vehicle battery fires, which involve lithium-ion thermal runaway. EV blankets are larger (to cover entire vehicles), rated for higher temperatures (2000°F+), and designed for extended containment (4-6 hours) while the battery cools down.
Battery life varies by product and flash pattern. Most LED road flares offer 24-100+ hours of operation on a single charge, with steady burn modes using more power than flashing modes. LED signal batons typically provide 24+ hours of continuous use. Our rechargeable models can be fully recharged in 4-6 hours. We recommend keeping spare units charged for extended operations.
Yes, most medical supplies have expiration dates. Bandages and gauze typically last 3-5 years if sealed properly. Medications, ointments, and gels usually expire after 2-3 years. Sterile items remain effective until packaging is opened or compromised. We recommend monthly inspections to check for expired items and offer refill services to keep your kits compliant and ready.
Yes! We offer custom embroidery services for department logos, names, rank insignia, and other branding on jackets, hoodies, and vests. Minimum order quantities may apply for custom embroidery. Contact us with your department artwork and quantity needs, and we'll provide a quote and timeline for your custom order.
Our rescue blades feature universal shanks that fit most major reciprocating saw brands including Milwaukee, DeWalt, Makita, Bosch, and others. If you're unsure about compatibility with your specific saw, contact us with your saw model and we'll confirm the right blade for your equipment.
Information about returns, warranties, and customer support
We accept returns on unused items in original packaging within 30 days of delivery. Some items may have specific return policies due to safety, hygiene, or customization requirements. Contact us before returning any items and we'll provide return instructions. Restocking fees may apply to certain products. Custom or personalized items are generally non-returnable.
Most products come with manufacturer warranties that vary by product type. LED equipment typically has 1-2 year warranties, while tools and durable equipment may have longer coverage. Consumable items like first aid supplies and some PPE are covered by our satisfaction guarantee but may not have extended warranties. Specific warranty information is provided with each product.
For technical questions, product usage guidance, or troubleshooting, you can call us at (323) 251-4234 or email us through our contact page. Our team includes people with firsthand emergency response experience who can provide practical advice. We're available Monday through Friday, 8 AM to 6 PM.
Yes, we can process exchanges for different sizes or models on unused items within 30 days. Contact us to arrange the exchange—we'll provide return instructions and ship the replacement item. If there's a price difference, we'll either charge or refund the difference accordingly. We recommend consulting our sizing guides before ordering to minimize the need for exchanges.
Yes! We offer convenient refill services to keep your first aid kits fully stocked. You can order custom refills to replace only what you've used, set up scheduled quarterly or annual deliveries, and we can help track expiration dates. This ensures your kits remain OSHA compliant and inspection-ready. Contact us to set up a refill program for your department.
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